The Customer Magazine

We are Africa’s premier customer service and customer experience magazine covering various issues on customer service, customer experience as well as contact centers in Africa. We have both an online version and a print run of 20 000 copies distributed across Africa sharing  industry news, customer experience experts features,  blogs, case studies and headlines on international  news all  customer experience. We are constantly working to improve our publication, to better our reader’s experience as well as publish content that’s useful to individuals and businesses even from grassroots level.

Our Vision

“To be the most influential customer experience magazine in the African continent, renowned for in-depth reporting, insightful commentary, and humor.”


Ricky Harris

Ricky Harris

Non-Executive Editor
Eldon Phukile

Eldon Phukuile

Executive Editor
Lydia Matengambiri

Lydia Matengambiri

Assistant Editor