Zambia takes consumer issues online

A very technical definition of a blog is an online journal or informational website displaying information in…

Top 10 Telephone Basics

Shep Hyken – customer service motivational speaker, author, trainer, and expert – has come up with…

TO SATISFY OR DELIGHT A SERVICE CUSTOMER IN THE NEW MILLENIUM IN AFRICA?

The modern African consumer is much more willing to switch brands due to greater service provider…

THE IMPORTANCE OF SURVEYS FOR IMPROVING THE CUSTOMER EXPERIENCE

Did you know that customers who have a positive experience are 54 percent more likely to…

Correlation between ‘brands’ and good customer service: The Dangote example

For something to be called a ‘brand’, it basically means it has stood the test of…

Complain! Namibian Minister tells customers

Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area…

Going beyond the cliché of customer experience

Many of us have experienced that annoying, unhelpful call centre agent engaging with you like a…

In this time of Coronavirus…., let goodness in business prevail

Human and financial prosperity will follow View of the street in Sienna where sequestered Italians raised…

A New Mindset: Viewing Cyber as an Enabler of Business Growth, Improved Customer Experience and Innovation

Introduction Historically, cyber has been viewed as a preventative program – one that mitigates threats to…

Customer experience falls down across Africa and ME

Only 9% of organisations say customers rate brand experiences as fully satisfactory, with satisfaction around AI…