EMPLOYEE EXPERIENCE: 8 WAYS LEADERS MUST LEAD DIFFERENTLY

Author: Annette Franz Annette Franz is an internationally recognized customer experience thought leader, coach, speaker, and…

TO SATISFY OR DELIGHT A SERVICE CUSTOMER IN THE NEW MILLENIUM IN AFRICA?

Author: Prof. Mornay Roberts- Lombard The modern African consumer is much more willing to switch brands…

In this time of Coronavirus… Let Goodness in Business Prevail.

Author: Jeannie Bliss In this time of Coronavirus… let goodness prevail, instead of fear. Let kindness…

THE IMPORTANCE OF SURVEYS FOR IMPROVING THE CUSTOMER EXPERIENCE

Did you know that customers who have a positive experience are 54 percent more likely to…