TO SATISFY OR DELIGHT A SERVICE CUSTOMER IN THE NEW MILLENIUM IN AFRICA?

The modern African consumer is much more willing to switch brands due to greater service provider…

THE IMPORTANCE OF SURVEYS FOR IMPROVING THE CUSTOMER EXPERIENCE

Did you know that customers who have a positive experience are 54 percent more likely to…

Complain! Namibian Minister tells customers

Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area…

Going beyond the cliché of customer experience

Many of us have experienced that annoying, unhelpful call centre agent engaging with you like a…

A New Mindset: Viewing Cyber as an Enabler of Business Growth, Improved Customer Experience and Innovation

Introduction Historically, cyber has been viewed as a preventative program – one that mitigates threats to…

Ease of Doing Business: Best Leading Indicator of Growth | CustomerThink

Source: Ease of Doing Business: Best Leading Indicator of Growth | CustomerThink

Customer experience falls down across Africa and ME

Only 9% of organisations say customers rate brand experiences as fully satisfactory, with satisfaction around AI…

Can CX be Measured? – Interact RDT

How to measure customer experience using quantitative and qualitative methodologies combined to capture the muti-dimensional understanding…

B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink

Source: B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink

Experience: The Blog: The Customer Experience Implications of the SARS-CoV-2 Coronavirus and COVID-19 Disease

Source: Experience: The Blog: The Customer Experience Implications of the SARS-CoV-2 Coronavirus and COVID-19 Disease