Customer Experience – The Customer Magazine

TO SATISFY OR DELIGHT A SERVICE CUSTOMER IN THE NEW MILLENIUM IN AFRICA?

The modern African consumer is much more willing to switch brands due to greater service provider…

Did you know that customers who have a positive experience are 54 percent more likely to…

Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area…

Many of us have experienced that annoying, unhelpful call centre agent engaging with you like a…

Introduction Historically, cyber has been viewed as a preventative program – one that mitigates threats to…

Source: Ease of Doing Business: Best Leading Indicator of Growth | CustomerThink

Only 9% of organisations say customers rate brand experiences as fully satisfactory, with satisfaction around AI…

How to measure customer experience using quantitative and qualitative methodologies combined to capture the muti-dimensional understanding…

Source: B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink

Source: Experience: The Blog: The Customer Experience Implications of the SARS-CoV-2 Coronavirus and COVID-19 Disease