Far behind the CX trend

Far behind the CX trend With the surge of e-commerce in recent years, retail marketers have…

Antonia Oakes on LinkedIn: “Old Mutual Insure Doing great things for our customers everyday 1st prize ⭐️Sunday Times Top Brands in the consumer category Short Term Insurance👍👍🙌🏻🙌🏻”

September 19, 2019: Antonia Oakes posted images on LinkedIn Source: Antonia Oakes on LinkedIn: “Old Mutual…

South African Customer Satisfaction Index shines a light on the best and worst life insurers in SA.

The latest South African Customer Satisfaction Index shines a light on the best and worst life…

Be The Next Unicorn Customer-Centric Organization With These 4 Ultimate Tips | CEOWORLD magazine

There are a whole lot of reasons why entrepreneurs are motivated to build their own company.…

Why a solid CX still challenges companies and what to do

Many companies don’t yet have the digital tools needed to get customer data to determine the…

Using Automation in CX, Still a Work in Progress – Nearshore Americas

Industry veteran Steve Di Tirro believes that automation can play a critical role in customer support…

Leveraging Artificial Intelligence to Improve Customer Experience | Analytics Insight

Customer experience is a competitive driver of any brand’s overall growth. Artificial intelligence here can be…

Why Customer Experience Analytics Really Matters for Telecom Service Providers | Quantzig’s Latest Success Story Offers In-Depth Insights

Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex…

Pizza Hut works on delivery – of improved customer experience | Chain Store Age

The quick-service pizza chain is continuing efforts to create an engaging customer journey across channels. Source:…

Optus ‘doubling down’ on customer experience through the cloud | ZDNet

The Australian telco has turned to Google for help with boosting its customer experience. Source: Optus…