Source: Until the Sun Shines Again, Stay Close to Your Customers and Do Right by Your…
Category: Customer Service
Articles about customer service
Zambia takes consumer issues online
A very technical definition of a blog is an online journal or informational website displaying information in…
Top 10 Telephone Basics
Shep Hyken – customer service motivational speaker, author, trainer, and expert – has come up with…
Correlation between ‘brands’ and good customer service: The Dangote example
For something to be called a ‘brand’, it basically means it has stood the test of…
How to Continue to Deliver Great Customer Service During a Crisis | CustomerThink
Source: How to Continue to Deliver Great Customer Service During a Crisis | CustomerThink
3 reasons why collaboration is the key to unlocking success | CustomerThink
Source: 3 reasons why collaboration is the key to unlocking success | CustomerThink
How Machine Learning Is Helping Call Centres Improve Their CX
A look at how machine learning is being used to increase Customer Satisfaction in the call…
Chipotle’s CEO says this is how the company went from making customers retch to making shareholders rich
Source: Chipotle’s CEO says this is how the company went from making customers retch to making…