Until the Sun Shines Again, Stay Close to Your Customers and Do Right by Your Sales Reps | CustomerThink

Source: Until the Sun Shines Again, Stay Close to Your Customers and Do Right by Your…

Zambia takes consumer issues online

A very technical definition of a blog is an online journal or informational website displaying information in…

Top 10 Telephone Basics

Shep Hyken – customer service motivational speaker, author, trainer, and expert – has come up with…

Correlation between ‘brands’ and good customer service: The Dangote example

For something to be called a ‘brand’, it basically means it has stood the test of…

Complain! Namibian Minister tells customers

Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area…

How to Continue to Deliver Great Customer Service During a Crisis | CustomerThink

Source: How to Continue to Deliver Great Customer Service During a Crisis | CustomerThink

3 reasons why collaboration is the key to unlocking success | CustomerThink

Source: 3 reasons why collaboration is the key to unlocking success | CustomerThink

You Shouldn’t Have Told Me That – Shep Hyken

The other day I went out to breakfast with some friends. There were eight of us,…

How Machine Learning Is Helping Call Centres Improve Their CX

A look at how machine learning is being used to increase Customer Satisfaction in the call…

Chipotle’s CEO says this is how the company went from making customers retch to making shareholders rich

Source: Chipotle’s CEO says this is how the company went from making customers retch to making…