Author: Prof. Mornay Roberts- Lombard The modern African consumer is much more willing to switch brands…
Category: Customer Service
Articles about customer service
Correlation between ‘brands’ and good customer service: The Dangote example
For something to be called a ‘brand’, it basically means it has stood the test of…
Complain! Namibian Minister tells customers
Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area…