Top 10 Telephone Basics

Shep Hyken – customer service motivational speaker, author, trainer, and expert – has come up with…

TO SATISFY OR DELIGHT A SERVICE CUSTOMER IN THE NEW MILLENIUM IN AFRICA?

The modern African consumer is much more willing to switch brands due to greater service provider…

In this time of Coronavirus…., let goodness in business prevail

Human and financial prosperity will follow View of the street in Sienna where sequestered Italians raised…

How to Continue to Deliver Great Customer Service During a Crisis | CustomerThink

Source: How to Continue to Deliver Great Customer Service During a Crisis | CustomerThink

3 reasons why collaboration is the key to unlocking success | CustomerThink

Source: 3 reasons why collaboration is the key to unlocking success | CustomerThink

Revisiting “Jobs To Be Done” with Clayton Christensen

One of the business world’s leading thinkers, Clayton Christensen, died January 23, 2020. He spoke with…

Want to be More Customer-Centric?

Start by saying thank you … 1 October 2019 is Global Customer Experience Day. This is a great opportunity…

Capitec profit reaches almost R3bn as clients grow to 12.6m, app transactions double

Is Capitec doing well because of the simple, clear proposition – or because of good customer…

INFOGRAPHIC: The future of air travel in Africa

Although this is not about customer experience or customer service directly, the level of intra-African movement…

Adré Schreuder on LinkedIn: “This industry is crying out for disruption & differentiation! #SAcsi”

September 24, 2019: Adré Schreuder posted images on LinkedIn Source: Adré Schreuder on LinkedIn: “This industry…