The modern African consumer is much more willing to switch brands due to greater service provider…
Category: Main Stories
Complain! Namibian Minister tells customers
Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area…
Going beyond the cliché of customer experience
Many of us have experienced that annoying, unhelpful call centre agent engaging with you like a…
In this time of Coronavirus…., let goodness in business prevail
Human and financial prosperity will follow View of the street in Sienna where sequestered Italians raised…
Customer experience falls down across Africa and ME
Only 9% of organisations say customers rate brand experiences as fully satisfactory, with satisfaction around AI…
B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink
Source: B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink
6 Proven Ways To Revamp Your Digital Customer Experience | CustomerThink
Ways To Revamp Your Digital Customer Experience
AI, robotics, and automation: Put humans in the loop | Human Capital | Deloitte Southern Africa
The introduction of AI, robotics, and automation into the workplace has dramatically accelerated in the last…
You Shouldn’t Have Told Me That – Shep Hyken
The other day I went out to breakfast with some friends. There were eight of us,…
Capitec profit reaches almost R3bn as clients grow to 12.6m, app transactions double
Is Capitec doing well because of the simple, clear proposition – or because of good customer…