TO SATISFY OR DELIGHT A SERVICE CUSTOMER IN THE NEW MILLENIUM IN AFRICA?

The modern African consumer is much more willing to switch brands due to greater service provider…

Complain! Namibian Minister tells customers

Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area…

Going beyond the cliché of customer experience

Many of us have experienced that annoying, unhelpful call centre agent engaging with you like a…

In this time of Coronavirus…., let goodness in business prevail

Human and financial prosperity will follow View of the street in Sienna where sequestered Italians raised…

Customer experience falls down across Africa and ME

Only 9% of organisations say customers rate brand experiences as fully satisfactory, with satisfaction around AI…

B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink

Source: B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink

6 Proven Ways To Revamp Your Digital Customer Experience | CustomerThink

Ways To Revamp Your Digital Customer Experience

AI, robotics, and automation: Put humans in the loop | Human Capital | Deloitte Southern Africa

The introduction of AI, robotics, and automation into the workplace has dramatically accelerated in the last…

You Shouldn’t Have Told Me That – Shep Hyken

The other day I went out to breakfast with some friends. There were eight of us,…

Capitec profit reaches almost R3bn as clients grow to 12.6m, app transactions double

Is Capitec doing well because of the simple, clear proposition – or because of good customer…