Ease of Doing Business: Best Leading Indicator of Growth | CustomerThink

Source: Ease of Doing Business: Best Leading Indicator of Growth | CustomerThink

Customer experience falls down across Africa and ME

Only 9% of organisations say customers rate brand experiences as fully satisfactory, with satisfaction around AI…

B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink

Source: B2B Buyer Behavior is Changing, Making Experience Objective #1 | CustomerThink

Experience: The Blog: The Customer Experience Implications of the SARS-CoV-2 Coronavirus and COVID-19 Disease

Source: Experience: The Blog: The Customer Experience Implications of the SARS-CoV-2 Coronavirus and COVID-19 Disease

11 Simple Ways To Make Customers Feel Valued

A happy customer makes for a happy business. According to Forbes Coaches Council experts, these are…

You Shouldn’t Have Told Me That – Shep Hyken

The other day I went out to breakfast with some friends. There were eight of us,…

Human-centred design puts people back into policy | Apolitical

Human-centred design doesn’t involve crazy scientists in the lab. It’s simply policy design that puts humans…

The 6 Customer Experience (CX) Trends Every Company Must Get Ready For Now

To become and remain competitive, every company must get ready for the latest customer experience (CX)…

Want to be More Customer-Centric?

Start by saying thank you … 1 October 2019 is Global Customer Experience Day. This is a great opportunity…

INFOGRAPHIC: The future of air travel in Africa

Although this is not about customer experience or customer service directly, the level of intra-African movement…