Customer Experience
Author: Spencer Manguwa Introduction Historically, cyber has been viewed as a preventative program – one that mitigates threats to existing technologies and infrastructure. However, as the corporate landscape and world…
Customer Service
Complain! Namibian Minister tells customers
Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area of customer service, a customer’s complaint basically refers to an expression of dissatisfaction on a customer’s…
Customer Service
Correlation between ‘brands’ and good customer service: The Dangote example
For something to be called a ‘brand’, it basically means it has stood the test of time. But more importantly, it follows that the ‘brand’ has emerged from consistently very…