Customer Experience
Introduction Historically, cyber has been viewed as a preventative program – one that mitigates threats to existing technologies and infrastructure. However, as the corporate landscape and world becomes more connected,…
Editor's Pick
In this time of Coronavirus…., let goodness in business prevail
Human and financial prosperity will follow View of the street in Sienna where sequestered Italians raised their voices in song, together In this time of Coronavirus… let goodness prevail, instead of…
Customer Experience
Going beyond the cliché of customer experience
Many of us have experienced that annoying, unhelpful call centre agent engaging with you like a robot reading from a rule book and woefully failing to address the issue at…
Customer Experience
Complain! Namibian Minister tells customers
Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area of customer service, a customer’s complaint basically refers to an expression of dissatisfaction on a customer’s…
Customer Service
Correlation between ‘brands’ and good customer service: The Dangote example
For something to be called a ‘brand’, it basically means it has stood the test of time. But more importantly, it follows that the ‘brand’ has emerged from consistently very…
Customer Experience
THE IMPORTANCE OF SURVEYS FOR IMPROVING THE CUSTOMER EXPERIENCE
Did you know that customers who have a positive experience are 54 percent more likely to make another purchase and are five times more likely to recommend your brand to…
Customer Experience
TO SATISFY OR DELIGHT A SERVICE CUSTOMER IN THE NEW MILLENIUM IN AFRICA?
The modern African consumer is much more willing to switch brands due to greater service provider choice. This is not good news for service brands as the company will lose…
Customer Service
Shep Hyken – customer service motivational speaker, author, trainer, and expert – has come up with ten guidelines to follow while talking on the phone, as featured in one of…
Customer Service
Zambia takes consumer issues online
A very technical definition of a blog is an online journal or informational website displaying information in the reverse chronological order, with latest posts appearing first. Better put, it refers to…