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A New Mindset: Viewing Cyber as an Enabler of Business Growth, Improved Customer Experience and Innovation

Author: Spencer Manguwa Introduction Historically, cyber has been viewed as a preventative program – one that mitigates threats to existing technologies and infrastructure. However, as the corporate landscape and world…

Complain! Namibian Minister tells customers

Sometimes, just sometimes complaining can be a very good thing! With specific regards to the area of customer service, a customer’s complaint basically refers to an expression of dissatisfaction on a customer’s…

Correlation between ‘brands’ and good customer service: The Dangote example

For something to be called a ‘brand’, it basically means it has stood the test of time. But more importantly, it follows that the ‘brand’ has emerged from consistently very…