Customer Service Applications Projected to Gain Significant Value by 2018-2026 – BitGmx

Customer service involves all the processes to ensure efficient customer satisfaction. Most of the customer Source:…

Be The Next Unicorn Customer-Centric Organization With These 4 Ultimate Tips | CEOWORLD magazine

There are a whole lot of reasons why entrepreneurs are motivated to build their own company.…

No One Will Tell You This One Trick For Great Customer Service

Customer service is really hit or miss, especially online. I know I much prefer walking into…

Why a solid CX still challenges companies and what to do

Many companies don’t yet have the digital tools needed to get customer data to determine the…

Using Automation in CX, Still a Work in Progress – Nearshore Americas

Industry veteran Steve Di Tirro believes that automation can play a critical role in customer support…

Leveraging Artificial Intelligence to Improve Customer Experience | Analytics Insight

Customer experience is a competitive driver of any brand’s overall growth. Artificial intelligence here can be…

Why Customer Experience Analytics Really Matters for Telecom Service Providers | Quantzig’s Latest Success Story Offers In-Depth Insights

Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex…

Pizza Hut works on delivery – of improved customer experience | Chain Store Age

The quick-service pizza chain is continuing efforts to create an engaging customer journey across channels. Source:…

Optus ‘doubling down’ on customer experience through the cloud | ZDNet

The Australian telco has turned to Google for help with boosting its customer experience. Source: Optus…